Our Corporate Commitment
We promise to provide expertise
amber is a collaborative hub of experts, all leaders in their respective fields who work together to innovate and deliver market-leading performance. We’re always pushing boundaries on what can be done and we’re constantly looking to bring more experts into the team, providing regular testing and training to keep up with any and all industry changes.
We promise to talk to you face to face
In an age of emails and Facetime, you still can’t beat a face to face meeting to develop a relationship. We’ll set up a face-to-face meeting at least once a year and we’re happy to have frequent phone calls to discuss your account. At amber we like to work as a partnership and that involves getting to know your business inside out.
We promise to have responsive service levels
Our official SLA for replying is 72 hours, however you’ll normally hear back from us much quicker than that dependant on workload and time of enquiry. You’ll also receive quarterly reviews to ensure we’re on top of your account and that everything is running smoothly. No issue is too big or small to raise a ticket with our support desk, if you think something isn’t quite right then let us know.
It might not be a corporate commitment, but the way we like to work is as a partnership. We want to get to know your business inside out, understanding exactly how your business uses energy and knowing what we can do to further improve your costs and efficiencies.
It is our commitment to you that we’ll do everything it takes to help you meet your business objectives.
At the end of the day, your success is our success.
Our ethics have been built into the very foundations of amber energy, they were there the day we were founded, they’ll still be here tomorrow and the day after that.
It’s the reason we’re here really, to provide an honest, ethical and transparent alternative to the energy brokers on the market. These ethics aren’t just here to make us feel good, they’re built into our corporate commitment to you, our customers.
We promise to be transparent
Expect complete transparency, no hidden fees and clear communication. At amber, that’s a given. If you want to see how we work and where we earn our money then we’ll happily share that with you too. Want to get to know the team and find out more about how we work? We’d love to invite you to our office and make that happen.
We promise quality each and every time
Our work makes us proud, so we never put out anything that’s anything less than exceptional. We want you to look at our work and say “wow”, that’s the level we’re looking to hit. If you hire us to help achieve your business objectives then we’ll do everything we can do get you there – no task is too big or small.
We promise to put the customer first
Call us old-fashioned, but we put the customer first. You come way before the supplier and frequently before a lunch break! Our business is centred around the customer, making sure that we go above and beyond to ensure your needs are met and that you’re happy with the service.