Our Corporate Commitment

We promise to provide expertise

amber is a collaborative hub of experts, all leaders in their respective fields who work together to innovate and deliver market-leading performance. We’re always pushing boundaries on what can be done and we’re constantly looking to bring more experts into the team, providing regular testing and training to keep up with any and all industry changes.

We promise to talk to you face to face

In an age of emails and Facetime, you still can’t beat a face to face meeting to develop a relationship. We’ll set up a face-to-face meeting at least once a year and we’re happy to have frequent phone calls to discuss your account. At amber we like to work as a partnership and that involves getting to know your business inside out.

We promise to have responsive service levels

Our official SLA for replying is 72 hours, however you’ll normally hear back from us much quicker than that dependant on workload and time of enquiry. You’ll also receive quarterly reviews to ensure we’re on top of your account and that everything is running smoothly. No issue is too big or small to raise a ticket with our support desk, if you think something isn’t quite right then let us know.

It might not be a corporate commitment, but the way we like to work is as a partnership. We want to get to know your business inside out, understanding exactly how your business uses energy and knowing what we can do to further improve your costs and efficiencies.

It is our commitment to you that we’ll do everything it takes to help you meet your business objectives.

Our ethics have been built into the very foundations of amber energy, they were there the day we were founded, they’ll still be here tomorrow and the day after that.

It’s the reason we’re here really, to provide an honest, ethical and transparent alternative to the energy brokers on the market. These ethics aren’t just here to make us feel good, they’re built into our corporate commitment to you, our customers.

We promise to be transparent

Expect complete transparency, no hidden fees and clear communication. At amber, that’s a given. If you want to see how we work and where we earn our money then we’ll happily share that with you too. Want to get to know the team and find out more about how we work? We’d love to invite you to our office and make that happen.

We promise quality each and every time

Our work makes us proud, so we never put out anything that’s anything less than exceptional. We want you to look at our work and say “wow”, that’s the level we’re looking to hit. If you hire us to help achieve your business objectives then we’ll do everything we can do get you there – no task is too big or small.

We promise to put the customer first

Call us old-fashioned, but we put the customer first. You come way before the supplier and frequently before a lunch break! Our business is centred around the customer, making sure that we go above and beyond to ensure your needs are met and that you’re happy with the service.

Why Our Commitments Matter

In an industry often characterised by opaque pricing and one-size-fits-all contracts, we believe that a clear set of corporate commitments is the foundation of a trustworthy partnership. Our promises are not marketing slogans; they are the practical standards by which we measure ourselves every day. They guide how we recruit, how we train, and how we respond when things don’t go to plan.

We know that switching energy supplier or renegotiating a contract can be time-consuming and stressful. That’s why we’ve built our service around removing friction. From the first conversation to the final invoice, our commitments ensure that you always know where you stand. If we ever fall short, we want to hear about it – because that’s how we improve.

Ultimately, our commitments exist to give you confidence. Confidence that you’re getting a fair deal, confidence that your account is being actively managed, and confidence that you have a partner who cares as much about your energy costs as you do.

How We Put Our Commitments Into Practice

Promises are only as good as the systems behind them. That’s why we’ve embedded our commitments into our daily operations. Every member of the team, from account managers to support staff, is trained on these principles and empowered to act on them without needing layers of approval.

For example, our promise of transparency means that every proposal we send includes a plain-English breakdown of costs, commissions, and contract terms. Our promise of quality means that every piece of analysis is peer-reviewed before it reaches your desk. And our promise of face-to-face meetings means that your account manager will proactively schedule time with you, rather than waiting for you to chase us.

We also use technology to support our commitments. Our internal systems track response times, flag upcoming contract renewals, and log every interaction so that nothing slips through the cracks. This means that when you call us, whoever picks up the phone can see the full history of your account and help you immediately.

Our Approach to Ethical Energy Procurement

Ethics in energy procurement go beyond simply following the law. For us, it means actively avoiding practices that disadvantage our clients, even when those practices are common in the market. We do not accept undisclosed commissions, we do not steer clients towards suppliers that pay us higher fees, and we do not lock clients into contracts that don’t serve their interests.

Instead, we work on a fully transparent fee model. You will always know exactly what you are paying us and why. If a supplier offers us an incentive to recommend them, we disclose it and decline it if it creates a conflict of interest. This approach has cost us some short-term revenue, but it has earned us long-term trust – and that is worth far more.

Our ethical stance also extends to sustainability. We help clients understand the environmental impact of their energy choices and, where appropriate, source renewable or low-carbon options. We believe that doing the right thing for the planet and doing the right thing for your bottom line are not mutually exclusive.

Continuous Improvement and Accountability

We know that even the best intentions can fall short without a commitment to continuous improvement. That’s why we regularly review our own performance against our corporate commitments. We survey our clients, audit our response times, and hold internal reviews to identify areas where we can do better.

When we make a mistake – and we’re human, so it happens – we own it. We tell you what went wrong, how we’re fixing it, and what we’re doing to prevent it from happening again. We believe that accountability is not a weakness but a strength, and it’s one of the reasons our clients stay with us year after year.

We also invest in our people. Our team members undergo regular training on industry changes, negotiation techniques, and customer service. This ensures that the expertise we promise is not just a claim but a reality. You can read more about our team and our story on our About us page.

What This Means for Your Business

When you work with amber energy, you’re not just getting an energy broker – you’re getting a partner who is accountable, transparent, and genuinely invested in your success. Our corporate commitments are designed to deliver tangible benefits: lower costs, reduced admin, and peace of mind.

Here’s what you can expect from day one:

A dedicated account manager who knows your business and your energy profile.
Clear, jargon-free communication at every stage of the process.
Proactive monitoring of your contracts and market opportunities.
Quarterly reviews to ensure your energy strategy is still fit for purpose.
Fast, helpful support whenever you need it.

We’re proud of the relationships we’ve built over the years, and we’re always looking for new businesses to help. If you’d like to learn more about our journey, take a look at 10 Years of amber energy or explore our Awards to see how our approach has been recognised.

Join Us in Raising the Standard

We believe that the energy industry can and should be better. That’s why we’re open about our practices and why we encourage others to adopt similar commitments. By choosing amber energy, you’re not just getting a better service – you’re supporting a movement towards greater transparency and fairness in the market.

If you have questions about our commitments or how we work, please don’t hesitate to get in touch. You can also visit our FAQs page for quick answers to common queries. And if you’re interested in joining a team that takes ethics seriously, check out our Energy Management Careers page.

Thank you for taking the time to understand what we stand for. We look forward to proving our commitments to you in practice.

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